Cancellation policy

Last updated: November 2, 2026

This policy explains how the subscriptions offered by Maison Théier on maisontheier.ca work. By subscribing, you agree to the terms below, in addition to our Terms of Service, our Shipping Policy and our Returns and Refunds policy.

1. Seasonal subscription (individuals)

The seasonal subscription lets you discover each Maison Théier cuvée throughout the year.

Contents: with each shipment, you receive the box you chose when you subscribed, filled with the current cuvée at the time of shipping: 3 or 6 bottles of 330 ml (Personal Box), or 3 or 6 bottles of 750 ml (Sharing Box). Our cuvées are alcohol-free beverages.
Frequency: your first shipment is prepared after you place your order. After that, shipments go out every two months, when each new cuvée is released: six deliveries a year, in step with our cuvée launches.
Price: the price per shipment is the one displayed when you subscribe.

2. Professional subscription

The professional subscription is reserved for businesses whose pro account has been approved by Maison Théier.

Contents: cuvées in cases of 12 bottles (330 ml or 750 ml), based on the selection made in the Pro Area.
Frequency: with every cuvée launch, every two months.
Price: the professional rate displayed in the Pro Area when you subscribe.

3. Payment and renewal

Your subscription is billed and renewed automatically until you cancel it.
The amount for each shipment is charged to the payment method saved when you subscribed, at the time each shipment is prepared.
Delivery is free from two cases per shipment; below that, shipping depends on weight (see our shipping policy). Applicable taxes are shown at checkout and billed with each shipment.
If a payment is declined, we will let you know by email and retry the charge up to 3 times over the following 7 days. In the meantime, you can update your payment method from your customer account. If the payment still fails after the last attempt, the shipment is cancelled and your subscription is paused until you update your payment method.

4. Managing your subscription

From your customer account (Subscriptions section), you can at any time:

skip a shipment;
pause and resume your subscription;
cancel your subscription, with no fees and no minimum commitment.

To change your box size, frequency or shipping address, email us at maison@maisontheier.ca and we will make the change for you.

Any change, pause or cancellation must be made before your next charge date to apply to the following shipment. A shipment that has already been charged and prepared can no longer be changed.

5. Shipping

We ship anywhere in Canada, with delivery in 2 to 5 business days after shipping.
Shipping terms are described in our Shipping Policy.
If the planned cuvée is not available at the time of shipping, we will notify you by email and send you a cuvée of equal or greater value at no extra cost. If you prefer, you can skip that shipment instead from your customer account, or by writing to us before the shipping date.

6. Returns

Our cuvées are food products, so we do not accept returns. If a shipment arrives damaged or incomplete, email us at maison@maisontheier.ca within 7 days of receiving it, with a photo of the package and the affected products. We will offer you a replacement or a refund for the affected products.

7. Changes to prices and to this policy

Maison Théier may change subscription prices or this policy. We will notify you of any price change by email at least 30 days before the first shipment affected. You remain free to cancel your subscription before the change takes effect.

8. Contact us

Maison Théier
275 Chemin Masson
Sainte-Marguerite-du-Lac-Masson, Quebec J0T 1L0
maison@maisontheier.ca